1. Questions about the purchase process (F.A.Q.)
1.1.- How can I make a purchase?
To make a purchase, add each of the products you wish to buy to the www.vipwineservices.com shopping trolley, then click the “Finish Purchase” button. A form will then appear requiring you to identify yourself or register as a user.
If you decide to pay with Paypal/card or bank transfer, you will be redirected to our bank’s completely safe payment platform.
After completing the payment process, you will receive an email confirming your order and payment.
If you can’t find what you’re looking for, feel free to ask us, we’re here to help you. Bear in mind that we can probably offer you almost any wine you are looking for from anywhere in the world.
1.2.- What happens if the product I want isn’t in stock?
Each product’s information section includes availability so, unless otherwise stated, you will have no problems purchasing your chosen product.
Availability is included in the information for each product, so, unless otherwise stated, you will be able to purchase your chosen product with no problems.
If the product you wish to buy is out of stock, please contact us and we will see whether we can get it for you, or if you will allow us to do so, we can advise you on other, similar products.
Although we check our stock regularly and keep information updated, very occasionally a product you have ordered may have run out. In this case, we will contact you to offer a solution to the issue. If you decide you are not interested in receiving your order minus the missing product, we will proceed to cancel the delivery and reimburse you if you had already paid for your order. If you prefer to wait, we will send the rest of your order and once the missing product arrives we will send it to you, covering the shipping costs for the second delivery ourselves. If the product has been discontinued, we will fully reimburse you if you had already paid for it.
1.3.- Is the purchase process safe?
The registration, identification and purchase processes on www.vipwineservices.com are completely safe.
For our electronic payment system, www.vipwineservices.com works with the world’s most widely used payment platform for guaranteed electronic commerce, Paypal. You will be able to pay using your PayPal account or directly by credit card.
All details provided for payment are encrypted under SSL (Secure Socket Layers) protocol to guarantee maximum security.
It’s important for you to know that to reinforce your safety, www.vipwineservices.com does not store or have access to any of your credit card details, as all electronic payments are managed by the PayPal platform or that of the bank which manages your credit card via its own website.
2.- Questions about deliveries
2.1.- How can I find out what is happening with my order?
www.vipwineservices.com will keep you informed, by email to the address you supplied, of the stage your order is at.
As a general guide, these are some of the stages orders go through:
- Confirmed: we have correctly received the order and will proceed to verify its contents.
- In Process: we have verified that all the details on the order are correct and will start preparing the products included in your purchase.
- Dispatched: we have dispatched the order to the delivery address you provided us with.
- Delivered: our logistics operator has informed us that the order has been delivered, and we send you an email to confirm this.
You will also be able, by accessing the Orders section of your Personal Account, to see the status of your orders at any time.
2.2.- What if my order proves to be defective when it arrives?
www.vipwineservices.com will send you a new order, at no further cost to you, replacing the broken or defective products.
For more information on deliveries and returns, consult our Delivery Policy.
2.3.- What happens if I’m not at home when my order arrives?
To avoid these situations, we would appreciate you providing us with as many contact details as possible to enable us to agree a delivery date / time which is convenient for you.
3.- Questions about payments
3.1.- How can I pay?
There are two possible payment methods on www.vipwineservices.com:
- PayPal
- By bank transfer
3.2.- Which types of credit card are accepted?
The cards which can be used to pay are limited by our bank’s guidelines.
Remember that to improve customers’ safety we do not manage payments ourselves, they are dealt with directly by our bank.
3.3.- Why does it ask me for my PIN number when I pay by credit card?
We remind you that our payment system is completely safe as it is directly managed by our bank.
When you click on the “Make Payment” button, our system redirects you to our bank’s payment platform and the details are encrypted.
From that point onwards, all the details for payment requested are those required by the bank which issued the card you are using to make the payment.
In some cases, your bank will require you to provide your card’s PIN number to verify authenticity. Remember that this procedure is the safest there is, because nobody will be able to use your card unless they know the PIN number.
24 Hour Delivery Option (Costa del Sol)
Giving our clients the best possible service is our aim. We know that sometimes you don’t always know in advance when you want a special wine. Whether it be for a special celebration, or a dinner that simply demands the best wine, we offer a personal delivery option for Marbella and the Costa del Sol. Tell us when you need your special delivery and we will do our utmost to bring it to your doorstep at the desired time, with a 24-hour delivery guarantee.
To take advantage of this unique service please contact us directly and we will be only too happy to discuss your requirements.
